Return Policy
Return Policy
At Virex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
-
The item must be unused and in the same condition that you received it.
-
The item must be in its original packaging.
-
You must provide proof of purchase (order number or receipt).
Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for return.
Non-Returnable Items
Certain items may not be eligible for return, including:
-
Final sale or discounted items
-
Gift cards
-
Personalized or custom-made products
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is due to our error (defective or incorrect item).
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 7 days of receiving your order.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Return Policy, please contact our support team at:
We’re here to assist you and ensure your experience with Virex is smooth and satisfying.